Return & Refund Policy
Return & Refund Policy
Thank you for shopping with AL QASWA. Customer satisfaction is our priority.
Returns
Returns are accepted within 7 days of receiving your order.
Items must be unused, undamaged, and returned in their original packaging.
Customized or personalised products cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging.
Refunds
Once we receive and inspect the returned product, we will notify you of the refund status.
Approved refunds will be processed to the original payment method within 5–7 business days.
Non-Returnable Items
Used products
Products damaged due to misuse
Personalised or custom-made products (unless damaged or defective)
Cancellation
Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.
Contact Us
AL QASWA (Saidan Enterprises)
📧 Email: saidanenterprises96@gmail.com
📞 Phone: +91 8077228814
📍 Address: Mandlai, Sambhal, Uttar Pradesh – 244302, India